Refund policy

Return & Refund Policy

We have a 30-day policy for damaged, defective, or incorrect items, which means you have 30 days after receiving your order to contact us about an issue.

Because all products are made to order specifically for each customer, we do not accept returns or exchanges for:

• Change of mind

• Ordering the wrong size or finish

• Buyer’s remorse

• Minor variations in color or appearance caused by screen settings

To report an issue with your order, contact us at bosterabby@gmail.com with:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

If your claim is approved, we may offer a replacement or refund at no additional cost.

Please do not send items back without contacting us first. Our print fulfillment partner does not accept standard customer returns, and unauthorized returns will not be accepted.

You can always contact us for any return or refund questions at bosterabby@gmail.com.

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions / non-returnable items

All items sold are custom printed to order and are considered personalized products. Because of this, we cannot accept returns or exchanges for non-damaged items.

Exchanges

We only replace items if they arrive damaged, defective, or incorrect. If approved, a replacement order will be sent.

Refunds

We will notify you once we’ve reviewed your claim and let you know if your refund or replacement has been approved.

If approved, refunds will be issued to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at bosterabby@gmail.com.